Your Questions, Answered
Sizing and Quality FAQs
Find answers to all your questions about our products’ sizing and quality. We’re here to help you make the best choice for your comfort and confidence.
Common Questions About Sizing and Quality
How do I know what size to order?
We recommend using our detailed size chart and measuring guide to find the perfect fit. If you’re still unsure, our customer service team is here to assist you.
What if the lingerie doesn't fit?
If your lingerie doesn’t fit, we offer easy exchanges and returns. Simply contact our customer service within 30 days of purchase.
Are your products true to size?
Yes, our products are designed to be true to size. However, we recommend checking our size chart for the most accurate fit.
What materials are used in your lingerie?
We use high-quality, breathable fabrics such as cotton, lace, and lycra to ensure comfort and durability. Not to worry as all our fabric are OKEO TEX Certified.
How should I care for my lingerie?
We recommend hand washing your lingerie in cold water with a gentle detergent and laying it flat to dry to maintain its shape and quality.
Do you offer custom sizing?
Yes, we offer custom sizing to ensure the perfect fit. We tailor make lingerie from 32AA to 50HH.
Click here for Made-To-Measure options.
What if I have sensitive skin?
Our products are made with hypoallergenic materials to minimize the risk of irritation. If you have specific concerns, please reach out to us.
Can I return or exchange sale items?
Sale items can be exchanged within 10 days of purchase, provided they are in original condition with tags attached.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days and shipped via standard shipping, which takes 5-7 business days.
What should I do if I'm between sizes?
If you find yourself between sizes, consider the fit and style of the lingerie. We tailor make according to your underbust and overbust accordingly. Our custom fitting services can also help you find the perfect fit.
Can I wear a bralette if I have a larger bust?
Yes, bralettes can be worn by women with larger busts. Look for styles with our signature highlift bands. Our custom fitting service can help you find a bralette that offers the support you need while still being comfortable and stylish.
How do I know if my bra fits correctly?
A well-fitting bra should feel comfortable and supportive. The band should sit snugly around your ribcage without riding up, and the cups should fully encase your breasts without spilling over or gaping.